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Local Scottish Tier 4 Restrictions Update

We are disappointed to announce that following the Scottish Government’s most recent announcement we will be required to close to the public from Friday 20th at 6pm until the 11th of December.

From Saturday we will trying to operate a restricted service, utilising virtual design appointments over Skype or Zoom and operate on a click and collect basis for collecting and work.

In very simple terms, you would be allowed to drop off work for framing at our door, and we will make an appointment to speak to you either over Zoom or Skype to arrange your framing.

We’d then get in touch by text when your work was complete, to arrange a time for collection, which would also be ‘at the door’. We’ll post an update on Thursday with more information as we figure out the logistics. We know this is far from an ideal solution, but it is the best that we can do under the current restrictions. Thank you once again for your loyalty and patience. We’ll try our best to ensure that we can get your framing done in plenty of time for Christmas.

P.S. Print orders placed on our website will be packed and dispatched as normal.

Covid-19 safety measures:

We have carried out a Risk Assessment, and have implemented procedures which allow us to trade safely, and which also ensure that we’re following Government advice on social distancing and maintaining hygiene levels. Some of the front of house steps we are taking to look after you, and us, include:

In the Hamilton branch, a maximum of four visitors are allowed in to the retail area at any one time. In the Larkhall branch, a maximum of two visitors will be allowed.

It’s now compulsory to wear a face covering while visiting us. If you don’t have one, we’ll give you one for free.

Our entry door will be locked, and a ‘knock and wait’ sign is displayed.

If there is another visitor instore when you arrive, we will direct you to a safely distanced waiting area. There is a clearly defined staff only area which no-one apart from staff should enter.

Door handles and touch plates are cleaned after we enter the premises in the morning, and then again after any visitor leaves the premises.

Our card terminal is cleaned prior to every customer using it.  We are happy to accept ApplePay or any other form of contactless payment, including bank transfer.

We will wash or sanitise our hands before and after handling any work.

Hand sanitisation cream is available for you to use if necessary.

Before browsing prints (available in Hamilton branch only), please ask for hand sanitiser.

We will constantly review our procedures, and will always follow the latest Government advice in order to provide you with a safe experience while you are with us.

Thank you for helping to do your bit.

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